Frequently Asked Questions

What is Elegance Nest?

• Elegance Nest serves as an online hub for handpicked home, kitchen, bath, and gadget essentials. Our curated collection is meticulously chosen to add a touch of sophistication to your living space.

How can I place an order?

• Placing an order with Elegance Nest is a breeze! Simply explore our collections, choose your favorite items, and add them to your cart. Follow the straightforward checkout process, and your elegant selections will soon be en route to you.

What is the processing time for orders?

• Typically, orders are processed within 1-3 business days. Upon processing, you'll receive a confirmation email containing your tracking information.

How do you calculate shipping costs?

• We're delighted to offer FREE shipping to every destination.

What is the estimated shipping duration?

• Shipping usually takes around 10-12 days. However, please note that actual shipping times may vary slightly depending on the destination country. Rest assured, we're committed to delivering your order promptly. For more precise delivery estimates, don't hesitate to reach out to us at elegance.nest@outlook.com.

Can I make changes to or cancel my order?

• Unfortunately, once an order is confirmed, it is promptly processed for dispatch. Regrettably, we're unable to accommodate modifications or cancellations thereafter. Please review your selections carefully before finalizing your purchase.

How can I track my order?

• Upon shipment, you'll receive a confirmation email containing a tracking number. Utilize this tracking number to monitor the status of your package's delivery. If you encounter any issues with tracking, feel free to contact us for assistance.

What is your return policy?

• We strive for your complete satisfaction with your purchase. You may initiate a return within 14 days of receiving your order. Beyond this period, we're unable to accept returns. Should you wish to return an item within the eligible timeframe, please contact us at elegance.nest@outlook.com. Your happiness with Elegance Nest is our priority.

Do you offer international shipping?

• Absolutely! We ship our products worldwide, catering to customers both locally and internationally. For specific inquiries regarding international shipping, reach out to us. Our team is ready to assist with any shipping-related queries.

Product Origin and Delivery Times

• Our products are sourced from China and various European warehouses to ensure competitive prices. Due to multiple suppliers, products may arrive on different dates. For further details, please get in touch with us.

How can I reach customer support?

• For inquiries or assistance, our dedicated customer support team is at your service. Simply contact us through our 'contact us' page, and we'll promptly respond to your queries.

Are your products environmentally sustainable?

• At Elegance Nest, we're committed to sustainability. Many of our products are sourced with environmental considerations in mind. Keep an eye out for the "Eco-Friendly" tag on product pages for items with sustainable features.

How can I stay informed about promotions and new arrivals?

• Stay in the loop with our latest promotions, new arrivals, and exclusive offers by subscribing to our newsletter. You can sign up on our homepage or during checkout for updates.